CIID Summer School

Overview

I took a little break from my professional career in December 2018 to attend summer school conducted by the Copenhagen Institute of Interaction Design (CIID) in India for 3 weeks. It was a whole new experience as I moved away from my routine work of building products only for consumers. Here, I learnt about how to create sustainable design solutions and impact millions of lives for a better cause.

Skills Developed

Intro to Inclusive Design, Service Design, Behavioral Biases

Duration

3 Weeks (Dec 2018)

During the entire course of study, double diamond approach was emphasised to follow in every projects

Overview

Skills Developed

Intro to Inclusive Design, Service Design, Behavioral Biases

Duration

3 Weeks (Dec 2018)

During the entire course of study, double diamond approach was emphasised to follow in every projects

Mini Project 1 • 7 Days

The Communion

The purpose of this project is to identify the major regrowth areas after the flood had affected the Kerala State in India. There are lot of people who were affected both physically and mentally. The study concentrated on the areas where we can provide better service for the victims such that they have a smooth transition during the course of the rehabilitation.

CLASS TITLE

Intro to Service Design

SDG GOAL

Goal 13: Climate Action

Participants of "Intro to Service Design" Class

Background Study & Analysis

We began with the background study to understand the impacts the Kerala floods had created. For that, we conducted user interviews among the victims, government officials and NGOs who were involved in the recovery process. We also conducted online surveys to learn more about the key challenged that the people have faced. Then we clustered and formed themes based on the data we collected from the interviews and surveys.

Gathering initial set of observations

Clustering and theme formation

Based on the severity of damage to each individuals, we drew out the support needed at each phase of rehabilitation

Insights: Need for loss of mental & financial support post-disaster. Instant planning required since there is a need for “act immediately”

One of the service design conceptual model is "Communion"

Building a temporary community among the people living in various relief camps to share their emotions and skill sets in a productive way. In this model, revenue is generated by the victim which is immediately used by the government and later provided to the individuals once they leave the relief campaign

VALUE FOR CITIZEN

VALUE FoR GOVERNMENT

Rehabilitation made easy; Sustainable Development & Job Opportunities; Pestering from the people in the relief camp will be reduced; New/Increased Volunteers; Increased Involvement

Reflection from this class was learning new user research tools which were effective during the discovery phase. Learnt the importance of including every stakeholder in the chain of service while designing because every interaction the user makes will have a ripple effect on each of these stakeholders.

Mini Project 2 • 2 Days

Lil Chefs

Children in Child Care Institutions are excluded from society for various reasons. However, they are offended with many facilities inside their institution itself. We visited a Child Care Institution in Kerala to explore the situation they are facing. The study concentrated primarily on providing a better standard of food to satisfy the children and provide a healthy life.

CLASS TITLE

Design for Inclusion

SDG GOAL

Goal 10: Reduced Inequality

Participants of "Intro to Inclusive Design" Class

Background Study & Analysis

We spent half a day in this child care institution gaining insights from children who are put in here for more than 6 years. We conducted guerrilla research and also conducted in-depth interviews with a few students. In order to conduct interview in a fun and not in boring way, we used few research tools and conducted activities to make sure they are engaged throughout the interview.

Insights: There is no transparency is meal preparation in the institution

Existing Model

Conceptual model we proposed was "Lil Chefs"

Proposed Model

Reflection from this class was inclusive design starts from thinking about “when do I feel a sense of exclusion?”. And also whenever there is an exclusion, make sure it is a conscious exclusion while designing. Inclusive design is not an outcome, but a process.

Mini Project 3 • 3 Days

Put Tickets

Since the ticketing system for mass transportation in Kerala (a province in India) is mostly paper-based, littering of tickets are always been a huge problem in various transportation terminals like bus terminals, railway station and ferry boat terminals. However, when our team examined closely in various terminals, we found that ferry terminals are one which got affected most because of its difficulty in cleaning since most of the litters are being thrown into the water.

CLASS TITLE

Design for Behavior and it's Impacts

SDG GOAL

Goal 14: Life below water

Goal 6: Clean water and sanitation

Participants of "Design for Behavior and it's Impacts" Class

Background Study & Analysis

We visited Vypin Ferry Terminal, one the densely packed terminals in Kerala to understand the behavior of the people who are frequently using that terminal and identified the reason behind the littering. To find out the right intervention point, we tracked down the journey of the ticket from the hands of ticket counter to the disposal into the water.

Participants of "Design for Behavior and it's Impacts" Class

Identifying the Behavioral Biases

It is actually a good process since the ticket is collected at a single point instead of giving the passengers, the freedom to throw wherever they want. But the problem is with the ticket collector. When we interviewed their team, they told that there is no dustbin or any other similar medium for disposal. So that, they have no other options, but to throw into the water. Since the same custom is followed for a quite long period, all other newly joined ticket collectors are also the same process